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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on May 29, 2026FAQHow do I verify my identity with SPID?
What happens if I forget my SPID credentials? You will need to contact your SPID provider directly to recover or reset your credentials. As “A New Alternative” in financial services, OKX aims to break traditional barriers. SPID integration is another step toward creating an inclusive and accessible platform tailored to the Italian market. Our goal is to build trust through transparency, security, and innovation.Published on May 2, 2025Updated on May 29, 2026FAQ3Exclusive for Dutch Users - Join Us and the McLaren Racing Team for a Full VIP Trackside Experience in Italy
One lucky user will have the opportunity to win two tickets to a VIP trackside experience in Italy, set for May 17 to May 19, in full McLaren Racing style.Published on Apr 27, 2024Updated on May 29, 2026AnnouncementsUnseen City Shirts - Blue Moon - NFT FAQ
Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Published on Apr 25, 2024Updated on May 29, 2026FAQ2How do I buy crypto and earn rewards?
What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign. By this date, you'll need to have completed your first qualifying buy order (in order to receive the €5 reward in BTC) and a successful series of 4 consecutive buys (in order to receive the €45 reward in BTC). 4. What happens if I miss a day or if I don't complete my buy orders by the end of the campaign?Published on Feb 19, 2026Updated on May 29, 2026FAQ3Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on May 29, 2026FAQ7Important update on Azerbaijan (AZN) P2P trading
What this means for you: For ad creators (makers), all existing ads on the AZN P2P marketplace without a validated payment method will be taken offline on December 10, 2025, 13:00 UTC+4. Your pending AZN orders will remain until they're completed or canceled. To continue P2P trading in AZN, you'll need to add validated Kapital Bank, M10 or Rabita Bank as your payment method starting from December 10, 2025, 13:00 UTC+4. All payment accounts will be validated on a per-order basis.Published on Dec 2, 2025Updated on May 29, 2026AnnouncementsEEA Spot Margin FAQ
While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.”Published on Dec 12, 2025Updated on May 29, 2026Product documentationWhat's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on May 29, 2026FAQ66Satoshi test FAQ
What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info. Learn more about it here.5. Are there any fees associated with the Satoshi test?Published on May 28, 2024Updated on May 29, 2026FAQ43What is OKX Livestream
Orbit Livestream lets you build and engage your community in real time. We’re currently still in closed beta and aren’t accepting new applicants at this time. Please keep an eye on this space for future updates.Published on Jun 18, 2026Updated on Jun 18, 2026Product documentationWhat's JIT Routing?
The onchain comparison happens inside the same transaction, so settlement takes about as long as any regular swap on that chain.Does JIT Routing always give me a better price? Not always. Sometimes the originally selected pool is still the best and the trade goes through it unchanged. What matters is that when conditions change the trade isn't stuck with a stale path. Over many trades the average outcome improves.Does it cost extra gas? Yes, a bit.Published on Jun 12, 2026Updated on Jun 15, 2026FAQ3What is sub-account?
A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals are not allowed.How do I create a sub-account?On the web Open OKX website and login to your account, go to Profile...Published on May 21, 2026Updated on Jun 3, 2026FAQWhat is trigger order?
This FAQ covers how trigger orders work on Buy/Sell, how to place and manage them, and what happens when an order is triggered or fails.Basic introductionWhat's a trigger order on Buy/Sell? A trigger order is a buy or sell instruction that activates only when the market price of your chosen token reaches a target price you set in advance.Published on May 8, 2026Updated on May 29, 2026FAQWhat's Selected Margin?
Selected Margin is one of two margin modes available when trading X-Perps on OKX; the other being Isolated Margin. Rather than allocating a fixed amount to each individual trade, your collectively selected assets act as a shared pool of collateral supporting all your open positions. Only the assets you explicitly select will count toward your margin balance.How do I set it up? Setting up Selected...Published on Apr 15, 2026Updated on Jun 15, 2026FAQ