All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on Sep 5, 2023Updated on May 29, 2026FAQ867Decimal update for IDR, VND, UGX, XOF, and XAF
The changes include: Completely removing decimal places USDT/IDR, BTC/IDR, ETH/IDR, DAI/IDR, USDC/IDR, and TUSD/IDR USDT/VND, BTC/VND, ETH/VND, DAI/VND, USDC/VND, and TUSD/VND Increasing to 2 decimal places USDT/UGX, BTC/UGX, ETH/UGX, DAI/UGX, USDC/UGX, and TUSD/UGX USDT/XOF, BTC/XOF, ETH/XOF, DAI/XOF, USDC/XOF, and TUSD/XOF USDT/XAF, BTC/XAF, ETH/XAF, DAI/XAF, USDC/XAF, and TUSD/XAF If you have any active ads for IDR or VND trading pairs, please update the unit price to whole numbers without decimalPublished on Jul 18, 2023Updated on May 29, 2026AnnouncementsWhat's a private key/seed phrase?
Think of it this way: the seed phrase is the master key that controls the whole wallet, and each private key is a sub-key for one specific address. You can use a seed phrase to restore all accounts, addresses, and assets at once. A private key only controls the address on its corresponding chain.Published on Aug 24, 2023Updated on May 29, 2026FAQ2,989Phase 2 LUNA airdrop for OKX has started
The ratio of each time will be 2.9167% of the whole airdrop distribution. The second round of LUNA airdrop was distributed on December 23. The following distributions will be unlocked on 20th-25th monthly and won’t be announced separately. Please Note: 1. At the time of the snapshot, all the LUNA and UST tokens that are being withdrawn or not deposited successfully will not be included. 2.Published on Dec 23, 2022Updated on May 29, 2026AnnouncementsJumpstart Risk Disclosure
In consideration of permission granted by OKX allowing you to paricipate in the Jumpstart Services, you represent, covenant and agree, on behalf of yourself and your heirs, assigns, and any other person claiming by, under or through you, as follows: You waive all claims against any of OKX for any damages, losses or claims, whether known and unknown, which arise during or result from your participation in the Jumpstart Services, regardless of whether or not caused in whole or part by the negligencePublished on Apr 19, 2023Updated on May 29, 2026AnnouncementsOKX ZERO Trading Fees event FAQs
Rebate cards are rewards sent to your OKX account to be used as a cashback of a part of, or whole of your trading fees depending on the campaign. When a trading fee is incurred and paid, OKX will deduct the equivalent amount from your rebate card and credit it to your funding account the next day.5. When will I get my rebate card for the OKX ZERO Trading Fees event?Published on Jul 6, 2023Updated on May 29, 2026FAQ38Introduction to the isolated mode of Futures mode/Multi-currency/Portfolio margin
If a user's position is at tier 1 with the maintenance margin ratio lower than 100%, or if the user's position is at tier 2 or above, but the maintenance margin ratio calculated according to the maintenance margin ratio(MMR) of the lowest tier is lower than 100%, the system will directly liquidate the whole position at the bankruptcy price (the price at which all margins are lost out). 2.Published on Dec 16, 2020Updated on May 29, 2026Product documentationOKX Jumpstart x NDN Link (NDN) Token Sale Details
NDN Link combines NDN (Named Data Networking) and blockchain technology to achieve breakthroughs in many directions such as data naming as a whole, proof of work on data routing. Hence, it builds a content-centric next generation internet communication technology infrastructure to commercialization of NDN technology and return to the beginning vision of the Internet. For more information, please refer to About NDN Link (NDN) - 13th Project of OKX Jumpstart.Published on May 6, 2020Updated on May 29, 2026AnnouncementsOption Margin
In Portfolio Margin (Cross Margin), margin calculation takes the whole portfolio into consideration instead of the single option positions.Published on Jun 20, 2022Updated on May 29, 2026Product documentationHow do I manage my wallet? (web)
Note: if you would like to remove an existing account, you will need to delete the whole wallet from the device. You can then re-import it using the seed phrase, whereas the wallet imported using a private key can't add accounts.How do I use a watch-only wallet? The watch-only wallet is a type of wallet that can be viewed with your wallet address or domain name to monitor your assets, currency, NFT, DeFi, authorization records, transaction details, etc.Published on Aug 22, 2023Updated on May 29, 2026FAQ909Update on the SUI token assignment schedule for OKX Jumpstart
The amount of OKB you hold will be rounded down to the nearest whole number. OKB holdings snapshots explained: If your OKB snapshots are 1.5 OKB, 4.7 OKB, and 10.9 OKB across the 3 days before subscription day, your average holdings will be 5.7 OKB ([1.5 + 4.7 + 10.9]/3), and the corresponding number of tickets will be (5 * 4) = 20 Step 2: subscribe to the lottery After opening the Subscription page, select "Subscribe Now" and enter the number of tickets you'd like to purchase.Published on Apr 22, 2023Updated on May 29, 2026AnnouncementsHow to transfer crypto from Coinbase to OKX?
Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe. The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on May 29, 2026FAQ7Unlock up to 600 USD rewards for top UAH P2P Makers!
The maximum reward for 1 winner is 600 USDT for the whole campaign period (150 USDT per week if the winner maintains first position in the top 5 during all 4 weeks of the campaign). In order to exclude malicious behavior or abuse of the terms by campaign participants, OKX team has the right to request additional supporting materials from the participants proving P2P transactions. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on Feb 21, 2024Updated on May 29, 2026AnnouncementsIntroducing the SUI Token Sale on OKX Jumpstart
The amount of OKB you hold will be rounded down to the nearest whole number. OKB holdings snapshots explained: If your OKB snapshots are 1.5 OKB, 4.7 OKB, and 10.9 OKB across the 3 days before subscription day, your average holdings will be 5.7 OKB ([1.5 + 4.7 + 10.9]/3), and the corresponding number of tickets will be (5 * 4) = 20 Step 2: subscribe to the lottery After opening the Subscription page, select "Subscribe Now" and enter the number of tickets you'd like to purchase.Published on Apr 15, 2023Updated on May 29, 2026AnnouncementsXAU Contract Rules
Whole-day unscheduled closure The affected trading day is cancelled in its entirety Arithmetic mean of per-second index close prices over the 60-second window immediately preceding 5:00:00 PM ET on the most recent prior trading day C. Early close The market closes earlier than its scheduled session end Arithmetic mean of per-second index close prices over the 60-second window immediately preceding the actual early-close time D.Published on Jun 15, 2026Updated on Jun 15, 2026Product documentation