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How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on May 29, 20265,392How do I modify my collection's information on the EVM network?
You can modify the information of your collection in the EVM network as follows: Go to Wallet and connect your OKX wallet, then go to Dashboard > NFTs. Select More and follow by Created to view your collection. Alternatively, you can go to Marketplace > NFT > NFT studio and select My creation.Published on Jun 7, 2024Updated on May 29, 202639How to fix Pay passkey error on Android devices
To delete the same Pay passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app.Published on Dec 8, 2025Updated on May 29, 202649How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on Dec 8, 2025Updated on May 29, 20263,701How do I use the chart trading layout?
Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on May 29, 2026126How do I set my preferences?
On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 202634How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on Aug 26, 2025Updated on Jun 2, 202655Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm. The transfer is typically instant.Add funds via on-chain deposit (external wallet) Go to the Pay tab → Add funds → From external wallet.Published on Apr 20, 2026Updated on May 29, 2026Why is my account restricted and what should I do?
If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.Close Positions Individually On the App Go to Trade page > Positions & Assets > select Close Position and set the price. Go to Positions & Assets to choose the position you wish to close Select Close to close the position On the Web Go to Trade page > Current Positions > select Close Position and set the price.Published on Feb 27, 2026Updated on Jun 4, 20261,177How do I check my deposit or withdrawal history?
Follow the steps below to view your deposit or withdrawal history on OKX.On the web Log in to your OKX account and go to Deposit or Withdrawal page Select the View history tab. OKX deposit page with View historyOn the app Open the OKX app and go to Assets. Select the history icon > Assets to view your deposit, withdrawal, and P2P transaction history. OKX app Assets page with history Select Type to open the filter, then choose Deposit or Withdrawal.Published on Jun 9, 2026Updated on Jun 21, 202613How do I import a wallet from Trust Wallet to OKX Web3 wallet?
Open your Trust Wallet app, go to Settings Select Settings on Trustwallet homepage Select Wallets and select the wallet you'd like to import to OKX Web3 wallet Select More and go to Manual to get your secret phrase Select More to get your secret phraseHow do I import the secret phrase I got from Trust Wallet to OKX Web3 wallet?Published on Nov 29, 2023Updated on May 29, 202692How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on Aug 22, 2023Updated on Jun 18, 2026371How do I get started with On-chain Earn?
Enter the amount you'd like to allocate Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderOn the web Log in to your account at app.okx.com and go to Grow > Earn > On-chain Earn Go to Grow on the website Select the crypto you want and Subscribe to start earning Insert your amount and Continue.Published on Jul 14, 2025Updated on Apr 30, 20268How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security Select Phone under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on Sep 7, 2023Updated on Jun 2, 202614,890What's OKX Drops?
On the app Go to Web 3 > Explore > NFT > Drops Check the FAQ section under How to be an Issuer, then select Submit your Drop to submit your project details Showcase your project by submitting an applicationOn the web Go to https://web3.okx.com/drops Select Be an issuer and submit your project details Join the force and share your project with us on DropsFAQIf I’ve completed the tasks, am I guaranteed to receive an allowlist spot? Not necessarily.Published on Aug 30, 2023Updated on May 29, 202676