All
FAQ
Announcements
Product documents
What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on May 29, 2026132What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1. If you used a network not...Published on Apr 8, 2025Updated on May 29, 202612Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on May 29, 2026103How do I create NFTs?
However, you can transfer it to another address.On the Web Go to https://web3.okx.com/ Go to More > Marketplace > Profile > My NFTs Select the NFT you want to transfer Select Transfer and enter the recipient's addressOn the App Go to NFT > My NFTs Select the NFT you want to transfer Select Transfer and enter the recipient's addressPublished on Jun 8, 2023Updated on May 29, 20261,410How do I automate my trades?
We offer a wide range of tools and trading bots, for automated trading, including: Trading Bots: pre-built and customizable bots for strategies like grid trading, arbitrage, and market making. Visit here for more info on the Trading bot Marketplace. API Access: for users who want to develop their custom trading algorithms. Copy Trading: follow and automatically replicate the trades of successful traders.Published on Oct 1, 2024Updated on May 29, 202613What's the El Salvador account for Brazilian users?
Since the dual account structure (1 login – 2 accounts) is available only in Brazil, you’ll need to close your El Salvador account first if you want to update your country of residence (COR) from Brazil to another location.If I no longer want the El Salvador account, what should I do? You can close your El Salvador account at any time without impacting your Brazil account. All you have to do is head to User Center > Security > Close Account in your El Salvador account.Published on Nov 25, 2025Updated on Jun 18, 202616How do I update my Ordinals collection information?
Note: You must link to the project's X account for verification, and we will assess social media links as well. After you complete the modification, select Confirm to complete your modification.If your collection is automatically listed If you want to update the information of the collection that is automatically listed in our marketplace, you're required to claim the collection first and update the information.The claiming process is similar to the process of listing collection.Published on Jun 7, 2024Updated on May 29, 202632How do I add OKX widget on my phone?
Customize the trading pair(s) you want to view on your lock screen. Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on Aug 15, 2023Updated on May 29, 20266,159How do I share order parameters?
Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on May 29, 20264How do I add funds into my Pay balance?
If you want to learn more about Pay, visit here.Published on Jul 3, 2025Updated on May 29, 20264How do I use OKX NFT?
Select the NFT which you want to transfer and select Transfer Select the NFT that you want to transfer and select Transfer to complete the operation 3. Enter the address or scan the address QR code that you want to transfer to and select Confirm Enter the address or scan the address QR code that you want to transferHow do I view my NFT transactions? On your OKX Wallet homepage, select More > NFT > Tap the Profile icon > NFT orders.Published on Aug 22, 2023Updated on May 29, 20265,155What should I do if I accidentally deposit crypto that OKX doesn't support?
To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between us and any service provider for untradable assets that we haven't supported. We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)Published on Sep 26, 2023Updated on May 29, 20262,008How to transfer crypto from Coinbase to OKX?
If you want to transfer crypto from Coinbase to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Coinbase account through the web or app. Go to the withdraw section in your portfolio (The bottom button on your screen) by clicking 'Transfer' and by clicking 'Send crypto' after. Select the cryptocurrency you want to transfer from Coinbase to OKX.Published on Jun 19, 2025Updated on May 29, 20267How do I set up the El Salvador account?
To give Brazilian users more trading flexibility, we now offer the option to open an El Salvador account. This account can be accessed with the same login credentials you already use — meaning you’ll have one login and two accounts: Your Brazil (BR) account Your El Salvador account (under OKX El Salvador)Do I need to open an El Salvador account? No, opening an El Salvador account is optional.Published on Nov 25, 2025Updated on May 29, 202619How do I change the chart type?
If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on May 29, 202613