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How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 29 May 2026FAQ867OKX to list WIF, MEW for spot trading
With the goal of siphoning liquidity from their rivals, MEW emerges to reclaim its rightful place in the crypto realm, at the top of the food chain. Asset name: cat in a dogs world Ticker: MEW Max supply: 88,888,888,888 Contract: MEW1gQWJ3nEXg2qgERiKu7FAFj79PHvQVREQUzScPP5 Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on 15 Apr 2024Updated on 29 May 2026AnnouncementsDecimal update for IDR, VND, UGX, XOF, and XAF
The changes include: Completely removing decimal places USDT/IDR, BTC/IDR, ETH/IDR, DAI/IDR, USDC/IDR, and TUSD/IDR USDT/VND, BTC/VND, ETH/VND, DAI/VND, USDC/VND, and TUSD/VND Increasing to 2 decimal places USDT/UGX, BTC/UGX, ETH/UGX, DAI/UGX, USDC/UGX, and TUSD/UGX USDT/XOF, BTC/XOF, ETH/XOF, DAI/XOF, USDC/XOF, and TUSD/XOF USDT/XAF, BTC/XAF, ETH/XAF, DAI/XAF, USDC/XAF, and TUSD/XAF If you have any active ads for IDR or VND trading pairs, please update the unit price to whole numbers without decimalPublished on 18 July 2023Updated on 29 May 2026AnnouncementsWhat are the rules for P2P order cancellation?
The first trigger will ban you from C2C trading for 15 minutes. 2nd time After the 15-minute ban is lifted, the second trigger of the day will ban you from C2C trading for 30-minute. 3rd time After the 30-minute ban is lifted, the third trigger of the day will ban you from C2C trading for 1 hour. 4th time After the 1-hour ban is lifted, the fourth trigger of the day will ban you from C2C trading for 4 hours. 5th time More than 4 triggers a day will ban you from C2C trading for the whole day.Published on 16 Aug 2023Updated on 29 May 2026FAQ1,841OKX ZERO Trading Fees event FAQs
Rebate cards are rewards sent to your OKX account to be used as a cashback of a part of, or whole of your trading fees depending on the campaign. When a trading fee is incurred and paid, OKX will deduct the equivalent amount from your rebate card and credit it to your funding account the next day.5. When will I get my rebate card for the OKX ZERO Trading Fees event?Published on 6 July 2023Updated on 29 May 2026FAQ38Introduction to the isolated mode of Futures mode/Multi-currency/Portfolio margin
If a user's position is at tier 1 with the maintenance margin ratio lower than 100%, or if the user's position is at tier 2 or above, but the maintenance margin ratio calculated according to the maintenance margin ratio(MMR) of the lowest tier is lower than 100%, the system will directly liquidate the whole position at the bankruptcy price (the price at which all margins are lost out). 2.Published on 16 Dec 2020Updated on 29 May 2026Product documentationOption Margin
In Portfolio Margin (Cross Margin), margin calculation takes the whole portfolio into consideration instead of the single option positions.Published on 20 June 2022Updated on 29 May 2026Product documentationHow do I manage my wallet? (web)
Note: if you would like to remove an existing account, you will need to delete the whole wallet from the device. You can then re-import it using the seed phrase, whereas the wallet imported using a private key can't add accounts.How do I use a watch-only wallet? The watch-only wallet is a type of wallet that can be viewed with your wallet address or domain name to monitor your assets, currency, NFT, DeFi, authorization records, transaction details, etc.Published on 22 Aug 2023Updated on 29 May 2026FAQ910How to transfer crypto from Coinbase to OKX?
Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe. The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on 19 June 2025Updated on 29 May 2026FAQ7What's smart sync and how do I use it?
When using smart sync, if you copy an order for the same contract and direction as an existing open position, the order will be merged into that position and the entry price for the whole position will be recalculated accordingly. When you partially close a position, the position will be reduced, but the entry price will stay the same.Published on 26 Feb 2024Updated on 8 June 2026FAQ439Unlock up to 600 USD rewards for top UAH P2P Makers!
The maximum reward for 1 winner is 600 USDT for the whole campaign period (150 USDT per week if the winner maintains first position in the top 5 during all 4 weeks of the campaign). In order to exclude malicious behavior or abuse of the terms by campaign participants, OKX team has the right to request additional supporting materials from the participants proving P2P transactions. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on 21 Feb 2024Updated on 29 May 2026AnnouncementsXAU Contract Rules
Whole-day unscheduled closure The affected trading day is cancelled in its entirety Arithmetic mean of per-second index close prices over the 60-second window immediately preceding 5:00:00 PM ET on the most recent prior trading day C. Early close The market closes earlier than its scheduled session end Arithmetic mean of per-second index close prices over the 60-second window immediately preceding the actual early-close time D.Published on 15 June 2026Updated on 15 June 2026Product documentationHow do I manage my wallet? (app)
Renaming the wallet Note: if you would like to remove an existing account, you will need to delete the whole wallet from the device. You can then re-import it using the seed phrase, whereas the wallet imported using a private key can't add accounts. A fiat valuation feature has been added to the wallet management page. Users can view the total balance of each wallet and its associated accounts directly under the wallet name.How do I delete a created wallet account?Published on 22 Aug 2023Updated on 29 May 2026FAQ2,049What are the spot trading guidelines for copy traders?
On the settlement day, we'll calculate the total PnL over the whole settlement period. The actual profit-sharing amount will be sent to the lead trader's funding account. If the withholding amount is greater than the actual profit-sharing amount, the difference will be returned to the copy trader's trading account. Profit-sharing will only be settled if a copy trader isn't copying any ongoing trades from a lead trader.Published on 6 Nov 2023Updated on 23 June 2026FAQ283Outcomes FAQ
., an order at 96.5 cents is supported); between 4 and 96 cents (inclusive), precision is limited to whole numbers (e.g., only an order at 95 cents is supported).What event categories does Outcomes support? Currently, coverage focuses on football games-related events. The platform will continue to list high-interest, high-demand events.Trading ModeWhat are free points? How do I obtain them? Free points are granted by OKX to users for a risk-free trading experience in Outcomes.Published on 20 May 2026Updated on 19 June 2026FAQ1,958