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Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on 14 Oct 2025Updated on 29 May 2026FAQ7Spot copy trading: copy trader FAQ
What happens when I copy a spot Lead trader? When you successfully copy a spot lead trader, you'll automatically replicate their spot trading buy/sell orders.2. What happens when I sell my spot copy trade crypto earlier than the lead trader? You can choose to sell their spot copy trading assets ahead of the lead trader by manually selling on the copy trade management page. Your profit or loss will be the difference between your buy and sell price.3.Published on 18 Oct 2023Updated on 21 June 2026FAQ125What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on 24 June 2025Updated on 29 May 2026FAQ66What's Leaderboard?
The Leaderboard is where real traders stand out, powered by transparent, real-time metrics. Whether you're aiming to showcase your trading edge or learn from top performers, this is where verified results take the spotlight. Traders are ranked in real time based on key performance indicators, including PnL %, Total PnL and Assets under management. To offer even deeper transparency, each public...Published on 25 Apr 2025Updated on 29 May 2026FAQ6Satoshi test FAQ
What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info. Learn more about it here.5. Are there any fees associated with the Satoshi test?Published on 28 May 2024Updated on 29 May 2026FAQ43What is OKX Livestream
Orbit Livestream lets you build and engage your community in real time. We’re currently still in closed beta and aren’t accepting new applicants at this time. Please keep an eye on this space for future updates.Published on 18 June 2026Updated on 18 June 2026Product documentationWhat's JIT Routing?
The onchain comparison happens inside the same transaction, so settlement takes about as long as any regular swap on that chain.Does JIT Routing always give me a better price? Not always. Sometimes the originally selected pool is still the best and the trade goes through it unchanged. What matters is that when conditions change the trade isn't stuck with a stale path. Over many trades the average outcome improves.Does it cost extra gas? Yes, a bit.Published on 12 June 2026Updated on 15 June 2026FAQ3What is trigger order?
This FAQ covers how trigger orders work on Buy/Sell, how to place and manage them, and what happens when an order is triggered or fails.Basic introductionWhat's a trigger order on Buy/Sell? A trigger order is a buy or sell instruction that activates only when the market price of your chosen token reaches a target price you set in advance.Published on 8 May 2026Updated on 29 May 2026FAQWhat Are Event Contracts
Market: Up (above) / Down (not above) Multi-market event example: Event: What will BTC's price be at the end of December?Published on 8 Apr 2026Updated on 29 May 2026Product documentationWhat's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I view all linked/bound wallets? Open the OKX Wallet App, go to Menu > Account settings > Profile > Wallet Connect to view the wallets linked to your exchange...Published on 7 Jan 2025Updated on 15 June 2026FAQ1,418What's Options trading?
The potential gains or losses for both buyers and the sellers are unlimited What's the minimum capital requirement for Options trading? We impose minimum capital requirement as below.Published on 19 Nov 2024Updated on 21 June 2026FAQ12What's a dusting attack?
Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?Published on 4 Oct 2024Updated on 29 May 2026FAQ14What's the multisig scam?
A multisig scam involves scammers creating elaborate schemes to trick users into signing or interacting with malicious smart contracts. These contracts are designed in such a way that they take control of your wallet, even if the permissions seem equal (1-to-1). This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the...Published on 20 Aug 2024Updated on 29 May 2026FAQ106What's OKX Convert?
What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.Published on 27 Sept 2023Updated on 29 May 2026FAQ2,165What are untradable assets?
What are untradable assets? Untradable assets are crypto that OKX doesn't support, and can't be traded. To learn more about how to withdraw your untradable assets, see What should I do if I accidentally deposit crypto that OKX does not support? However, to improve our user experience, we support untradable asset withdrawals. Note: There's no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported.Published on 26 Sept 2023Updated on 29 May 2026FAQ3,977