Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs).

Select Receive, search for the token you want to trade, and open its details page to obtain the deposit address. Then, open another exchange or wallet, paste the copied address or scan the QR code to send the assets. For more details, please refer to: How do I make a deposit? (app) Note: before initiating a transaction, make sure your wallet has enough tokens to cover gas fees.

There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.

User Center page on the app with the verified info overview Verification page on the app with the verified info overview Verification page on the web with the verified info overview For more information regarding such verification, you may refer here.

App: Tap Assets > Withdraw > Withdraw crypto > search for USDT > Address book. Select the address you'd like to delete and remove it. Web: Go to Assets > Withdraw, select crypto and network, then click Manage address book. Select the address you'd like to delete and remove it. Note: Deleting withdrawal addresses requires app version 6.1.12 or above. If you haven't updated yet, please update the app first before proceeding.

Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 14.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.

If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.

Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

You may not use the Services in any way that may damage, paralyse, overload or cause detriment to other websites or their services, this Site or any of our services, or interfere with the use of the Services and the relevant applications by other Users.11.

Search for your favorite NFTs or find your preferred collection and select the NFT 3. You can either Make offer or Buy, fill in the details, and select Confirm to complete your orderOn the app 1. Open OKX app, then select Web3 at the top. Connect your OKX wallet, and find Explore / More > NFT 2. Search for your favorite NFTs, or find your preferred collection and select the NFT 3.

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app).

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.

A wallet is all you need for your Web3 experience.Getting started Open the OKX Wallet official website, select Download app, and scan the QR code to download the OKX Wallet app. Alternatively, you can also search for the OKX Wallet app on the App Store or Google Play.