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Hong Kong and Taiwan Region Certified Maker Transaction Code of Conduct
The conduct of verification Maker using programs and other channels to snap up low-priced orders. Freeze account for 24 hours Freeze account for 72 hours Merchant Status Revocation 5. Any act that harms the platform's interests or maliciously damages its reputation Merchant Status Revocation / / 6.Published on 19 Sept 2023Updated on 29 May 2026AnnouncementsOKX Wallet to conduct Polygon network maintenance
Dear OKX Wallet users, Due to the Polygon network upgrade, OKX Wallet will begin maintenance for Polygon-related services starting at 21:30 (UTC+8) on July 10, 2025. During this maintenance period, Polygon asset display and trading functions will be temporarily unavailable. If you have trading needs, we recommend transferring your funds in advance to avoid any inconvenience. The maintenance is...Published on 10 July 2025Updated on 29 May 2026AnnouncementsTradingView Subscription Codes – Terms and Conditions
Users should conduct their own due diligence.2.6. Risk Disclaimer: The value of digital assets is highly volatile and carries investment risk. The use of financial charting platforms like TradingView involves inherent risks related to market data and financial analysis. Users should assess their own risk tolerance before making any investment decisions based on information or tools obtained through TradingView.2.7.Published on 23 July 2025Updated on 29 May 2026FAQ7I haven't received the verification code
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on 16 Aug 2023Updated on 21 June 2026FAQ33,338I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on 16 Aug 2023Updated on 29 May 2026FAQ30How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on 19 May 2025Updated on 29 May 2026FAQ21Security audit report collection
The scope of the auditing: For Target code and revision, visit here. For more information on this, check out the audit report here. OKX Account Abstraction audit report - 2023.06.28 The AA Smart Contract Account (Account Abstraction) module of OKX Web3 Wallet has passed a security audit conducted by the third-party security firm SlowMist. The audit was completed on June 28, 2023, and all identified risk items have been fixed. For more information on this, check out the audit report here.Published on 11 Nov 2022Updated on 29 May 2026FAQ7,089OKX Policy on BTG Hardfork
Therefore, we have decided to conduct an asset snapshot before the fork and would then make a reasonable attempt to credit our users BTG subjected to our review on network status and BTG codes. Full details of policies as below: 1. Due to the variability of block creation within the BTC network, Block height 491407 was reached at 9:20 am (HKT) on 24th October, 2017. According to the change has conducted and completed the wallet snapshot on 24th October, 2017 at 9 a.m.Published on 23 Oct 2017Updated on 29 May 2026AnnouncementsHow do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on 26 Aug 2025Updated on 2 June 2026FAQ55X Drops Club United States
Please consult your legal/ tax/ investment professional for questions about your specific circumstances. 12. OKX reserves the right to monitor participant behavior during the event and to disqualify any user it deems to have engaged in fraudulent, abusive, or otherwise irregular conduct.Published on 5 Dec 2025Updated on 29 May 2026FAQWhat is sub-account?
Managed trading sub-account: you can entrust your sub-account to a professional trading team. Ensuring your asset is safe and you can enjoy a better VIP rate during the binding period.Published on 22 Aug 2023Updated on 29 May 2026FAQ1,870What's DEX Referral program?
Impersonating the OKX brand or conducting misleading promotions, including but not limited to: Creating third-party websites that resemble OKX/OKX DEX and directing users to the official site, including: Pages similar to the OKX/OKX DEX homepage Domain names highly similar to the OKX/OKX DEX official URL Websites containing a large number of clickable OKX logos Registering and operating social media accounts similar to OKX, including but not limited to X, Facebook, TikTok, Xiaohongshu, WeChat OfficialPublished on 21 July 2025Updated on 29 May 2026FAQ382OKX Australia - Refer a Friend Program
The Requirements for the RAF Program are as follows: Access your invitation link or code by logging in to your OKX account and going to "More" > "Referral" on www.okx.com, or the Referral Page on the OKX app. Share your invitation link or code with a friend who does not have an OKX account.Published on 30 Jan 2025Updated on 29 May 2026FAQ24What can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on 2 Sept 2023Updated on 29 May 2026FAQ1,466Common scam tactics
The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait." As a new user, the victim expressed confusion about how the gift was sent directly to the scammer's wallet, as he had no intention of transferring any funds. Fake bonus events The user reported being scammed via a fraudulent interaction on Facebook. The scammer promised a reward in exchange for entering a gift code.Published on 28 Sept 2023Updated on 29 May 2026FAQ2,739