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Click “I have paid” after payment 4.Wait for the seller to release of currency Buy Now →Published on 6 Dec 2019Updated on 29 May 2026AnnouncementsFutures Trading System Upgrade: Service Suspension for 15 Minutes
The upgrade is estimated to take 15 minutes, during which futures trading services, including order matching and placement, adding margin, etc. will be suspended. Please take necessary measures before the downtime, such as lowering the leverage, reducing positions, or adding margin to avoid potential risks like forced-liquidation caused by market volatility. If any volatile market movement is observed before the upgrade, we may postpone it to a later time when the market's stability is ensured.Published on 28 Nov 2019Updated on 29 May 2026AnnouncementsOKX to adjust tick size of spots/margins and perpetual swaps
Specific adjustment details are as follows:Note: If the trading pair is available for spot and margin markets, the adjustment will apply to both. 7:00 am – 9:00 am (UTC) on April 25, 2024: Trading for the following trading pairs will be temporarily suspended for 2 minutes in order to adjust to a smaller decimal value.Published on 12 Apr 2024Updated on 29 May 2026AnnouncementsWhat are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 2026FAQ1,841OKX ZERO Trading Fees event FAQs
When will I get my rebate card for the OKX ZERO Trading Fees event? Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards.Published on 6 July 2023Updated on 29 May 2026FAQ38How do I use the custom interval feature?
This feature enables users to tailor their charts to specific trading strategies by defining unique intervals.How do I set a Custom interval?Published on 5 Mar 2025Updated on 29 May 2026FAQ6What's Strategy protection and hidden personal trades features?
By default, visible personal trades are displayed with a 5-minute delay. This ensures a basic level of privacy even if the feature isn't explicitly enabled. By hiding personal trades and removing the trader from the leaderboard, this feature ensures your trading activities aren't subjected to public scrutiny. Before the update is done After the feature is utilizedHow do I use the Hidden personal trades feature?Published on 14 July 2024Updated on 4 June 2026FAQ62What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on 15 Oct 2024Updated on 29 May 2026FAQ248What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 29 May 2026FAQ120What can I do if I trigger P2P risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do? Please refer to the required information and documents, and submit via OKX app > P2P trading > Profile > Account restriction dispute5.Published on 13 Sept 2023Updated on 22 June 2026FAQ1,845How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on 31 Aug 2023Updated on 17 June 2026FAQ14,024Buy cryptocurrencies with your pesos by making direct transfers using SPEI o PSE
Can I have multiple open orders? No. You can only have one pending order at a time. 3. What happens if I transfer a different amount? You can contact our support team directly through the app's live chat, and they will guide you through the next steps. Note: The fiat currency exchange service is provided by a third party for OKX.Published on 16 Apr 2026Updated on 29 May 2026AnnouncementsHow do I verify my identity with Singpass?
The entire process takes about 5 minutes to complete, with most reviews finalized in as little as 2 minutes for standard cases. Data usage adheres strictly to Singpass Terms of Use and is solely utilized for identity verification in accordance with compliance requirements.Getting startedAuthenticate and connect with Singpass At the identity verification phase, you're requested to provide information details such as identity and selfie verification.Published on 13 Sept 2024Updated on 29 May 2026FAQ6Trade and Earn FAQ
Any withdrawals or P2P sell orders you make will cause your net deposit to be reset.Q: Why hasn't my net deposit been updated after I made a deposit? Page data is not updated in real time. If you have just made a deposit, please wait 10–15 minutes and then refresh the page. Net deposit only counts eligible deposits made after you enrolled in the campaign. Any deposits made to your account prior to enrollment will not be counted.Published on 30 Mar 2026Updated on 29 May 2026FAQ14How do I register an account on OKX?
A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on 23 May 2024Updated on 29 May 2026FAQ28,173