What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.

Dear valued customers, Our ETH spot index price is affected by an error during an upgrade of the index system, causing the liquidations of positions of certain users from 12:12:05 - 12:21:55 and 13:04:05 - 13:13:55 Jan 25, 2019 (CET, UTC+1). Our team immediately responded and repaired the system once the error was found to minimize the impact. However, a few of our customers are still affected by the incident.

Why does passkey error 50162 happen? Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.

Dear OKX users, We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans.

Dear OKX users, We've recently received user feedback about encountering password errors when logging in with the wallet extension. This issue may not be caused by the wallet or the password itself, and the relevant information is as follows: Problem: To ensure the security of your account, we've strengthened the security protection of our wallet to prevent account information from being stolen or cracked.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

To continue providing the best P2P trading experience, we're thrilled to introduce our new and enhanced communication channel - p2p@okx.com Starting from June 16, 2023, all P2P users can direct their feedback, inquiries, and requests regarding their trades to this dedicated email address. This streamlined approach provides a heightened level of privacy and protection for your communications with us, while enhancing our responsiveness.

Dear OKX users, Recently, some customers have reported receiving emails with OKX gift attachments or links to winning information. Please do not open the email, click on links or email attachments, to prevent viruses. We would like to remind you that OKX will not distribute gifts in the form of links or attachments in emails. The OKX official website has an anti-phishing code feature. You can set up your anti-phishing code in 'Profile - Security Settings - Anti-Phishing Code.'

Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication

Insert your password details An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Open okx.com login page, insert your phone number or email address, and select Forgot your password Select Forgot your password to continue Enter your phone number or email address and select Next Enter the verification code and

Transfer them to the main account before withdrawing.Withdrawal page/network errors or exceptions Common issues include: Internal error or invalid token prompts Address errors when adding a withdrawal address Buttons not responding Try the following: Switch networks and wait 5 minutes before retrying Withdraw using an alternative address Update the app to the latest version and try again Note: if you use OKX Wallet, back up your private key and seed phrase before updating or uninstalling the app.

If you encounter error/blocked messages during facial recognition, make sure both your phone and computer are connected to the same network (same Wi-Fi/hotspot) before trying again. Identity verification page with network error message2. Identity information mismatch Make sure the logged-in account matches your verified identity information. Note: you may download your account statement to check your identity information. Learn more here: How do I download my account statements?3.

These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.

Although all services remained normal during the upgrade, some of our users might have received the error message “server internal error” within a short period of time, which was caused by the change of our operational servers. However, please rest assured that the error would not cause any issues to your account and assets. We apologize for the inconvenience caused. After this upgrade, we will continue to ease the API speed limits for better trading experience based on market needs.

Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?