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What's Wallet Connect?
Stay tuned for updates.How do I view all linked/bound wallets? Open the OKX Wallet App, go to Menu > Account settings > Profile > Wallet Connect to view the wallets linked to your exchange accounts.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Account settings > Profile > Wallet Connect > Connect wallet > Select the wallet you want to connect > Enter your wallet password and complete the verification.Published on Jan 7, 2025Updated on Jun 15, 20261,418Trade and Earn FAQ
The platform will continue to launch more promotional events — stay tuned for future updates. Click here to learn more. Note: The Q&A in this article covers only the general rules applicable to Trade and Earn and Trading Competition campaigns. Specific rules may vary for each campaign — please refer to the rules on the respective campaign page.Published on Mar 30, 2026Updated on May 29, 202614Index components weightage adjustment FAQ
For the exact timing of the adjustments and specific indexes to be adjusted, please stay tuned to our announcement page.4. How can I know the latest component weight? To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5.Published on Dec 14, 2023Updated on May 29, 202613Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on May 13, 2024Updated on May 29, 2026372How do I manage my assets in my OKX wallet? (app)
For step-by-step instructions, refer to How do I manage my wallet?Published on Sep 25, 2023Updated on Jun 18, 202617,924How do I manage my assets in my OKX wallet? (web)
Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...Published on Aug 22, 2023Updated on Jun 4, 2026436Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on May 29, 2026992Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Jun 10, 202623Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,055Why can't I withdraw my rewards?
To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.Published on May 22, 2026Updated on Jun 17, 20265How do I automate my trades?
We offer a wide range of tools and trading bots, for automated trading, including: Trading Bots: pre-built and customizable bots for strategies like grid trading, arbitrage, and market making. Visit here for more info on the Trading bot Marketplace. API Access: for users who want to develop their custom trading algorithms. Copy Trading: follow and automatically replicate the trades of successful...Published on Oct 1, 2024Updated on May 29, 202613How do I convert my crypto?
Open your OKX app, select Trade > Convert Opening Convert page from homepage Select the available crypto in Convert from/to sections Insert the amount and select Preview order to check the order details Select Confirm to complete your order Note: Only supported crypto for Convert will be shown You can convert your cryptocurrency in USD value to another cryptocurrency that you preferPublished on Sep 5, 2024Updated on May 29, 2026361How do I convert my crypto?
There are 2 converting methods offered in OKX: Convert cash to cryptocurrency: Convert EUR to your preferred cryptocurrency Convert cryptocurrency to cryptocurrency: Convert your available cryptocurrency to your preferred cryptocurrency Open your OKX app, select Trade > Convert Opening Convert page from homepage Select either EUR or the available crypto in Convert from/to sections Note: only...Published on Sep 5, 2024Updated on May 29, 20267How do I convert my crypto?
To move funds between accounts, refer to How do I transfer my funds? Open your OKX app, select Trade > Convert Open Convert page Select the available crypto in Convert from/to sections Insert the amount and select Preview to check the order details Select Convert to complete your order Select Convert within 10 seconds to complete your order Note: Only supported cryptos for Convert will be shown. The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate.Published on Sep 3, 2024Updated on May 29, 20261,330Why did my identity verification fail?
Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on Aug 8, 2024Updated on May 29, 202660