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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Jun 2, 2026FAQ55Get started with Orbit livestream
Your stream key and stream URL can be found under the streaming window. Copy the stream key and stream URL, and paste it into your preferred external streaming software. The following screenshots use OBS as an example. Paste the stream key and stream URL into your external streaming software. Configure the source of your video and audio. Preview your livestream on the Orbit livestream.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationOff-Platform Cash Transaction Rules
Proof can be in the form of videos, formal contracts, or chat conversations, but it must clearly show the ID information of both transacting parties and whether payment has been completed. For example: when recording a video, clearly record the order information on both parties' mobile phones (or both parties holding valid ID), and have both parties jointly confirm in the video whether payment has been completed.Published on Apr 13, 2023Updated on May 29, 2026AnnouncementsUnseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on May 29, 2026FAQ23Unseen City Shirts - Blue Moon - NFT FAQ
Once the window to claim your digital collectible has closed, a representative will be in touch via the email address provided within 14 working days. 9. Can I trade or sell my digital collectible? No. The Unseen City Shirt digital collectibles cannot be sold, transferred or traded. 10. What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11.Published on Apr 25, 2024Updated on May 29, 2026FAQ2How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on May 29, 2026FAQ305Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on May 29, 2026FAQ11,601OKX Wallet to Launch Cryptopedia Season 35
Reward: WOD tokens worth 80,000 USDT and Prime subscription benefits worth 70,000 USDT. Note: The project team will randomly select winners from all eligible addresses, and 1,600 winners will each receive WOD tokens worth 50 USDT. 700 winners will each receive a Prime subscription. After the event, we will verify the completion status of the task. If you unfollow after verification, your prize eligibility may be cancelled. Redbrick Task Task 1: Follow the official X account.Published on Jun 18, 2025Updated on May 29, 2026AnnouncementsOKX Announcement on the Adjustment to the Calculation Method of Delivery, Exercise, and Settlement Prices
The system will record one price point every 200 milliseconds, and the final price will be determined by averaging all recorded price points within this time window. As a result, the calculation window will be shortened from 1 hour to 30 minutes. For the avoidance of doubt, 18 March 2026(UTC+8)will be the first day on which the 30-minute calculation window will apply.Published on Mar 6, 2026Updated on May 29, 2026AnnouncementsOKX to list perpetual futures for JELLYJELLY crypto
., video sharing and editing) through its planned video app, with priority access for token holders Asset name: Jelly-My-Jelly Ticker: JELLYJELLY Website: https://www.jellyjelly.com/ Features Details Underlying JELLYJELLY/USDT index Settlement crypto USDT Face value 100 Price quotation 1 JELLYJELLY value calculated in USDT equivalent Tick size 0.00001 Leverage 0.01-20x Funding fee Clamp(MA([(Best bid + Best offer) / 2 – Spot index price] / Spot index price – Interest), -1.5%, 1.5%), Interest = 0Published on Mar 26, 2025Updated on May 29, 2026AnnouncementsHow do I turn on the quick order feature?
There are two types of Quick Order options available to cater to different trading styles and preferences: the Floating window and the Plus button. The Floating window provides a customizable interface that can be moved around your screen, allowing you to place orders without disrupting your main workspace. This option is ideal for those who prefer flexibility and want quick access to trading functions while keeping their focus on market charts and other important data.Published on Oct 23, 2024Updated on May 29, 2026FAQ17How to Trade Event Contracts and Settlement Logic
For BTC events: https://www.okx.com/markets/index/btc-usdt For ETH events: https://www.okx.com/markets/index/eth-usdt For SOL events: https://www.okx.com/markets/index/sol-usdt # Item Updated 14th May 2026 1 Settlement value Arithmetic average of the close price of each seconds-level index candle in the window 2 15-min Up/Down — settlement window 15 seconds (15 data points) 3 Daily Price Above — settlement window 60 seconds(60 data points) 4 5-min Up/Down- settlement window 5 seconds (5 data pointsPublished on Apr 8, 2026Updated on Jun 15, 2026Product documentationNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on Jul 6, 2023Updated on May 29, 2026AnnouncementsXAU Contract Rules
Item Description Reference Time 5:00:00 PM ET daily, automatically observing EST/EDT transitions Time Window 1 minute before the reference time (e.g., if reference time is 17:00:00 ET, window is 16:59:00–16:59:59 ET) Data Points 1 index close price per second; 60 data points in total Settlement Price Arithmetic mean of per-second XAU-USDT index close prices within the window An arithmetic average across multiple data points — rather than a single price at one moment — is used to mitigate the impactPublished on Jun 15, 2026Updated on Jun 15, 2026Product documentationOKX Event Contract — Product Update
Event contracts settling on or before that time will continue to follow the existing rules.Two settlement-rule changes are being made: # Item Current Updated 1 Settlement value Arithmetic average of the open price of each seconds-level index candle in the window Arithmetic average of the close price of each seconds-level index candle in the window 2 15-Min Up/Down — settlement window 60 seconds (60 data points) 15 seconds (15 data points) All other settlement mechanics (index source = OKX Spot IndexPublished on May 11, 2026Updated on May 11, 2026Announcements