FAQ
Account management and security
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Jun 21, 20266,377
- How do I change my authenticator app?Published on Sep 11, 2023Updated on May 29, 20264,449
- How do I change my phone number?Published on Sep 7, 2023Updated on Jun 2, 202614,885
- How do I update my email?Published on Sep 6, 2023Updated on May 29, 20263
- How do I change my email?Published on Sep 6, 2023Updated on May 29, 20264,232
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Jun 17, 202614,017
- How do I link an authenticator app?Published on Aug 29, 2023Updated on May 29, 202616,574
- What is sub-account?Published on Aug 22, 2023Updated on May 29, 20261,870
- How do I close my account? (web)Published on Aug 22, 2023Updated on Jun 21, 2026468
- How do I close my account? (app)Published on Aug 22, 2023Updated on Jun 21, 2026900
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on May 29, 2026406
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Jun 18, 2026371
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on May 29, 2026468
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jun 15, 2026396
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on May 29, 2026596
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