All
FAQ
Announcements
Product documents
Google Pay – Additional Terms
Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules.Published on Aug 8, 2025Updated on May 29, 202613OKX P2P verified merchant service agreement
You may not use the Services in any way that may damage, paralyse, overload or cause detriment to other websites or their services, this Site or any of our services, or interfere with the use of the Services and the relevant applications by other Users.11.Published on Sep 15, 2023Updated on Jan 28, 2026759Understanding the risks of using digital payment token services
Service outages: Tech failures may block access to your tokens. Regulated platforms offer safeguards, but no setup is risk-free. Try to understand how your assets are stored and protected.Business Conduct Risk Business conduct risk arises when a platform acts in its own interest at the expense of its customers. This includes unethical or misleading practices like fraud, lack of transparency, conflicts of interest, or failing to meet expectations.Published on Jun 17, 2025Updated on May 29, 20263What's DEX Referral program?
On the order page, you can also select the Referral Code button next to the service fee option to choose whether or not to apply the code. On the app example, referral code button ready for you to apply On the app example, the landing page after the referral code has been appliedWhat are the wallet types that support binding referral codes?Published on Jul 21, 2025Updated on May 29, 2026382Travel Rule FAQ
Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.Published on Jul 20, 2023Updated on May 29, 2026826What is the New User Full Rebate Program?
To receive rewards, you must complete a First Qualifying Trade that meets all of the following conditions: Trade Type: The campaign landing page will specify the eligible trading assets, e.g. spot, perpetual futures etc. Eligible trade types may vary by region and channel. Single Trade Requirement: The qualifying trade must be a single trade that meets or exceeds the minimum trade amount as specified on the Program landing page.Published on Mar 16, 2026Updated on May 29, 20265Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
*Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025183How can I troubleshoot web or app issues?
Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Jun 2, 202613Why is my OKX app not working?
Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs).Published on Mar 16, 2026Updated on Jun 10, 202623What onboarding information is required for a privately owned company?
These entities are involved in many kinds of industries, such as manufacturing, pharmaceuticals, real estate, and construction. To verify as a privately owned operating company, please follow the steps below and submit the required documents and information. Who are the key people for a privately owned company?Published on Oct 13, 2023Updated on May 29, 2026288Why should I choose OKX affiliate program?
We also provide a variety of marketing materials, including banners, links, and landing pages to help you grow your audience.Why should I be part of this affiliate program? Overall, our affiliate program is a great choice for anyone looking to promote a reputable cryptocurrency exchange. With our wide range of trading products, generous commission rates, and marketing materials, it's a great way to earn money through referrals.Published on Apr 19, 2024Updated on May 29, 202618What should I do during or after a scam?
Provide feedback to platform customer service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service. Please also include a screenshot showing where the scam address was obtained. This will help us take prompt action to protect other users and resolve the issue. You can now report scams directly on our platform, via both app and web.Published on Mar 11, 2024Updated on May 29, 2026775What's JIT Routing?
If another candidate looks better by the time the block lands, the trade reroutes automatically. The user does nothing different. The logic sits inside the transaction itself. OKX JIT routing with three-step quote and re-quote flow at executionKey benefitsMore tokens received Comparing pools at execution time means the trade can grab the better path even when conditions move after the quote.Published on Jun 12, 2026Updated on Jun 15, 20263How do I close my account? (web)
I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help. Once resolved, you can return to the account closure steps above. Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.Can I re-register after my account is closed?Published on Aug 22, 2023Updated on Jun 21, 2026468How do I close my account? (app)
I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help. Once resolved, you can return to the account closure steps above. Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.Can I re-register after my account is closed?Published on Aug 22, 2023Updated on Jun 21, 2026901